How much attention is paid to one of the biggest underlying risk factors within an organisation – the effects of stress? Not only are there a lot of potential risks arising from the spread of stress within an organisation, it costs them a great deal of money!!

One of the biggest challenges facing those taking on a management or supervisory role is finding the time to manage.  So how can you start to address this dilemma?

Focus is an important management skill a CEO should develop. Focus drives performance, performance drives results. Having a focused management team is the key to developing competitive advantage in your marketplace.

Dear Friend,First of all, let's take a look at the meaning of the word "metamorphosis" and how it can possibly be of interest to IT Service Management. Metamorphosis: Noun (plural metamorphoses - say metuh´mawfuhseez) … “the change of form, structure, or substance, as transformation; the structural or functional modification of a plant organ or structure during its development.” Applied to IT Service Management, this does clearly suggest a process by which we can possibly transform ourselves and adapt to an ever-changing and complex environment or marketplace with the clear intent to become and remain successful.

Customer Relations Is Not Just A "Sales" FunctionConsulting is a service business and engineers, administrators and technicians are the heart of it. Sadly, too many of us see customer relations as a “sales” function. While the sales department can be very effective at generating leads and performing a lot of the up-front work that initiates a customer relationship, long term success depends highly on the implementers themselves.

It is extremely important to set rules for your business and to operate by these rules.  These rules will be different from 30 years ago.  There is a widespread use of technology which has change the way business is performed today.

Project meetings are one of the key project management tools, so how can you make them effective?

Meetings are more than just another way to spend time at work. They are the future of your business. Here's why.

Teleconferences can be a boon or a bust. On the positive side, they allow people at different locations to attend meetings without having to travel. On the negative side, they can degenerate into frustrating struggles with uncontrolled babble. This occurs because people lack visual contact, which hinders effective communication and provides opportunities to misbehave. Here's how to set up an effective meeting by phone.

For a whole variety of reasons, organizational culture is important to the health or viability of any organization.  This article will give you some specific things you can do to act on the importance of your organizational culture.